Delivery & Payment

 

Shipping

 

Delivery countries

Minimum order value

Shipping cost

Germany  and the winemaker´s country of origin

29 €

up tp 99€

6,90 €

 

 

from 99€

free shipping

       

Europe

29 €

1 – 18 Bo.

20 €

As of Stand 08.01.21 for the following countries:

 

19 – 36 Bo.

40 €

Austria, Italy, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugalwithout the Azores and Madeira, Romania, Sweden, Slovakia, Slovenia, Spain without the Canary Islands , Ceuta and Melilla, Czech Republic, Hungary

 

37 - 48 Bo.

60 €

 

Continuous quantities in increments of 18 bottles

surcharge each
+20 €

   
     
       

Switzerland*

29€*

1 - 12 Bo.

20 €*

   

13 - 24 Bo.

40 €*

 

 

Continuous quantities in increments of 12 bottles

surcharge each
+ 20 €*

* Import and VAT when shipping to Switzerland:

The net prices of the products are indicated in the shopping cart for Swiss customers. When importing into Switzerland, additional duties and Swiss VAT apply. These are to be paid directly to our logistics partner DHL. Each buyer receives a separate payment request and invoice from DHL. Further information can be found under the Swiss customs information.

 Standard Delivery

The goods are delivered as quickly and reliably as possible within 3 - 5 working days from the order (in case of advance payment, from receipt of payment). The delivery times can differ for individual articles. The currently valid delivery times can be found on the article pages. It should be noted that in the case of shopping baskets with different articles and delivery times, the delivery time for the article with the longest delivery time must be assumed. We will send the order together when all items are available in our warehouse.

 

Delivery to packing stations

A shipment to a desired DHL PACKSTATION is basically possible. Please note that the size specifications of the stations only allow orders with a maximum of 6 bottles per package. Parcels that have been sent to a DHL PACKSTATION but are unsuitable due to their size are forwarded to a post office near the desired DHL PACKSTATION.

For delivery to a PACKSTATION, please enter the address as follows:

1. First and last name

2. The personal customer number (also called post number) in the additional address field

3. In the street and no. "Packstation" field and the three-digit number of your desired Packstation as the house number (e.g. Packstation 123)

4. Post code and the location of the desired Packstation

 

Shipment tracking

Germany & Switzerland

We ship to Germany and Switzerland with the service provider DHL. After our warehouse has packed the package, we send an email with a tracking number and the option to choose different delivery options.

Link to DHL shipment tracking

 

European Union

Within the EU we ship with the service provider UPS. After our warehouse has packed the package, we send an email with a tracking number and the option to choose different delivery options.

Link to  UPS shipment tracking

 

Shipping packaging
We send all bottles in special, DHL and UPS-certified boxes with 6, 12 or 18 bottles each. In order to save resources, we will always choose the box size that results in the smallest number of packages for the order. For shipping to Switzerland, we use a maximum of 12 boxes.

Shipping in original winegrower's boxes is unfortunately not possible due to the lack of transport security for the bottles.

 

Payment

We currently offer the following payment options:

 

Payment in advance

After the order has been completed, we will send an e-mail with the order confirmation and our account details for the transfer.

Please note that the order will only be processed after receipt of payment on our account. The delivery times specified for the articles therefore only apply from receipt of payment.

 

On Account

If the invoice payment method was selected, no payment is due at the time of the order. We initially only send an order confirmation. After the goods have been packed in our warehouse and prepared for shipping, we will send the invoice by email. This invoice contains all the information you need to make the payment quickly and conveniently.

The payment term for purchase on account is 7 days.

 

Credit card

If the credit card payment method has been selected, the credit card details will be requested in the order completion. For this we work together with the payment service provider Stripe. VISA and MASTERCARD cards are currently accepted. After completing the order, we will send an order confirmation. We will send the invoice when the order has been packed in our warehouse and prepared for shipment. The payment made is listed on the invoice as already made. No further payments are required.

 

 Paypal

If the payment method PayPal has been selected, there is an automatic forwarding to PayPal to complete the order. Here the payment is made with the available payment methods. After completing the order, we will send an order confirmation. We will send the invoice when the order has been packed in our warehouse and prepared for shipment. The payment made is listed on the invoice as already made. No further payments are required.

If you have any questions, you will find our contact details in the Legal Notice.

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