Returns and Refunds

How long is my right of return?

The right of return is 14 days. All further details can be found in our terms and conditions.

How can I return a shipment that has already been delivered and how does the return work?

If you want to return items, you must first declare your cancellation in due time. Please take a look at our cancellation policy. After you have declared your revocation, you have 14 days to return the goods. Make sure that the goods are sent back to the correct address. You can also find the return address on the delivery note in the package.

Do I have to pay the costs for the return?

Yes. Unfortunately, we cannot offer free returns at this time.

How long does it take to process my return?

As a rule, your return will be processed within 2 to 4 working days.

How is the refund made?

For the repayment, we usually use the same means of payment that you used for the original transaction. After your return has been processed, we will refund your money the same way you paid. Please note that it may take a few days for us to process your refund before you can see the credit in your account.